At Open Farm, we understand that trying new pet food can feel like a big leap — especially when it comes to your furry family member’s health and happiness. That’s why we’re excited to offer our 30-Day Satisfaction Guarantee for first-time customers and existing customers looking to explore new recipes!
Love It or Your Money Back
We offer a 30-Day Satisfaction Guarantee on eligible Open Farm recipes purchased through openfarmpet.com or authorized retailers. If you or your pet are not completely satisfied within 30 days (from delivery for openfarmpet.com orders or purchase for authorized retailers), we’ll make it right with a refund or exchange.
Refunds are issued back to the original payment method used at checkout; for openfarmpet.com orders we can process your refund directly, while retailer purchases follow the retailer’s return policy (and we’re happy to help if you need guidance).
Refund eligibility is limited to one (1) refund per SKU (item) per customer or household; proof of donation may be requested before a refund is issued, and approval is subject to purchase verification and at the discretion of our Pet Parent Experience Team.
Need help choosing? We’re here for you
Before you place your order, our Feeding Experts are here to help you find the best fit for your pet. Tell us a little about your pet, and we’ll guide you to the right options so you can choose with confidence. Reach out to us anytime!