Refund policy

100% SATISFACTION GUARANTEED

We work hard to produce the healthiest, most delicious, ethically sourced foods and treats for your pets – and we stand behind our products. If for any reason you are not satisfied with your purchase, we will happily accept returns within 15 days of your purchase.

REFUND PROCESS

IF YOU MADE YOUR PURCHASE THROUGH WWW.OPENFARMPET.COM:

To initiate a return, please email us at support@openfarmpet.com or call us at 416-925-3080 and one of our customer care associates will provide you with the appropriate return mailing address and instructions to process the return. Once we receive the returned product at our designated warehouse, we will process your exchange or refund. Unfortunately, we are only able to refund the purchase price for the returned product. Shipping charges will not be refunded.

IF YOU PURCHASED FROM ONE OF OUR AUTHORIZED RESELLERS: Please contact the reseller where the transaction occurred directly to arrange your return. Open Farm will credit the reseller’s account once the return has been processed.