At Open Farm, we’re obsessed with creating quality food for pets. From sourcing the best ingredients, formulating the tastiest recipes, to ultimately nourishing your pets, we hold ourselves to the highest of standards.
Recently we were made aware of the presence of bone pieces that appear larger than they typically do in one batch of our Homestead Turkey Rustic Stew. These reports were isolated in nature. We are always purposeful with the ingredients we use and strive to provide the best possible nutrition. We include turkey frames as an ingredient in our rustic stews as they provide a good source of turkey meat in addition to bone, marrow, and cartilage. They are cooked in a process that applies heat and pressure to render them safe for consumption and are included as a source of calcium and phosphorous. While bone is an intended ingredient in this recipe, in these limited cases, the product appearance did not meet our high standards for product consistency.
So, why are we sharing this? We want to be transparent with our customers (you!) when one of our products doesn’t look and feel like we intended. We know that the consistency of our products is critical to your pet’s experience, and given that a limited part of this product batch fell short in that department, we wanted to let you know. While this product is safe to feed your pets, we also want to provide you the option of returning this product for a full refund under our 100% Product Satisfaction Gaurantee. If you have purchased the impacted lot (details below), you can return it to the retailer where it was purchased or contact our customer experience team for a full refund.
The isolated inquiries we received were related to a single lot of production:
Product name: Homestead Turkey Rustic Stew
Case UPC: 683547124806
Unit UPC: 628451123804
LOT#: DTR-15321-1868
We continually strive to make the best possible products for your pets and have taken steps to ensure that you can always rely on the consistency of the appearance of our Homestead Turkey Rustic Stew in the future. We are fully committed and ready to assist if you have questions or concerns. Our customer experience team can be reached via phone at 1-833-399-3403 or email at support@openfarmpet.com.
We value your loyalty and thank you for trusting us with your pet’s nutrition.
Your Open Farm Team
